As with any stoneware item, extreme variations in temperature may cause cracking or breakage.
General shipping Information
For standard deliver of items, UPS will deliver as quickly as 3 business days once the item is made. Items shipped to outside the U.S. require additional charges and will take longer. For shipping information outside the U.S., please contact our Sales Department at 800.626.1800.
Return Policy
Louisville Stoneware's skilled artisans shape and design each piece using traditional ceramics techniques. Part of the beauty of our production process is the unpredictability. Individual craftsmanship assures that no two pieces are exactly alike. Just as design lies in the hands of our team of artisans, so does quality. At eight different points in the process, each piece is carefully inspected for flaws. Upon receipt, please inspect your piece and notify us of any damage. Refunds are available within 90 days of the date of purchase when the original invoice accompanies the return of items with their original packaging.
Personalized items are not acceptable for return unless damaged or broken upon arrival.
We will gladly return or exchange items purchased from your Louisville Stoneware Registry within 90 days of your event or within 90 days of purchase date.
For details regarding return or exchange through the mail, please call customer service at 800.626.1800, Mon-Fri 10AM-6PM, Sat, 10AM-5PM.
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